The not forgotten students: Implementing an effective support structure for resits and deferred students
An interactive online workshop, 22 June, 13:30 - 16:30
This practical workshop will provide guidance to Module leaders, Course teams, and Directors of Teaching and Learning on how to set up a robust resit support system for students who have failed their assessments. It will present case studies on how pro-active intervention can help to support students before they submit their assignments by providing a suitable support framework from academics, skills support teams, wellbeing, and registry.
Students who have failed their original assessments usually lack academic confidence, find it difficult to admit failure, and rarely seek advice on how to turn failure into success. A joined up support structure will enable students to better prepare and plan for their revision in retaking the assessment. This can be tailored to specific assessments in order for students to best understand the application of the support. This resit support structure is developed to provide the best possible guidance to students so that they can make the most of the resit opportunity and it outlines what academic and pastoral support is needed to support resit students with a range of material, feedback, and positive encouragement.
Furthermore, students failing tend to affect progression and retention rates at all universities. During the past two years, the number of resits and deferrals have increased in most Business Schools due to complex and challenging times. Academic failure is a crucial aspect of the student experience and the way in which they are supported impacts their view of their learning journey and their overall university experience. Module failure affects all groups of students from undergraduate to postgraduate taught and executive/ apprenticeship programmes. Furthermore the data for retention, progression and attrition has gathered much deserved attention and highlights the importance of this subject.
This workshop will provide an opportunity to share this support structure, discuss best practices across different Business schools, and explore different forms of support implemented to help students with their resits.
Learning outcomes
By the end of the workshop participants will:
- Have a greater understanding of how academic failure is perceived by staff and students
- Have gained an insight into common factors that lead to academic failure or withdrawal such as time management, assessment design & support, English language skills, academic skills, mental health and financial pressure
- Have new ideas on how to identify these struggling groups earlier and how to manage their learning journey accordingly.
- Be equipped to implement an effective support structure working with different support units such as wellbeing officers, registry and skills team.
*Workshop Date
This workshop was due to take place on 31 March but due to unforeseen circumstances it has been postponed. If you would like to be informed about the new date when it is set please contact Michael Griffiths michael.griffiths@charteredabs.org
About CMBE Events
Our series of CMBE Events are open to all educators. They have been designed with CMBEs in mind, to support them achieve their professional development goals. By attending this event, CMBEs can claim up to 2.5 units (hours) towards their annual CPD commitment.
Workshop Facilitators
Dr Rachelle Andrews
Reader and Director of MBA, Manchester Metropolitan University Business School
Dr Mara Arts
Campus Registrar, Coventry University London
Kelly Delmonego
Associate Director (Languages and EAP), Coventry University London
Rachael Hunter
Academic Skills Lead, Coventry University London
Professor Natascha Radclyffe-Thomas CMBE
Professor of Marketing and Sustainable Business, British School of Fashion, GCU London; National Teaching Fellow and Senior Fellow, HEA
Dominique Webb
Student Support Manager (Health and Mental Wellbeing), Coventry University London
Dr Hany Wells CMBE
Associate Dean Student Experience and Quality Assurance, Coventry University London; Principal Fellow, HEA
13:30 Welcome and introductions
Dr Hany Wells CMBE, Associate Dean Student Experience and Quality Assurance, Coventry University London; Principal Fellow, HEA
13:45 Part One
In this section, participants will hear a range of micro cases from members of an expert panel followed by a rapid Q&A session.
Set the scene and context
As reported in the latest CABS survey, student experience and teaching are quite rightly at the core of Business Schools’ strategies across the sector. Educators and managers armed with experiences gained teaching through the pandemic are well-placed to reconsider approaches to delivery models and assessment protocols. Whilst institutions happily celebrate their student successes, there is a pervasive silence around failure. Low attainment and progression rates are treated as outliers rather than evidence of systemic and contextual issues. Many of the world’s most serious challenges require Business School graduates to be creative and resilient, how can we foster those attributes without acknowledging the risks of failure? Is it time to review Business School academic culture and implement more innovative teaching strategies that recognise and support our failing students?
Professor Natascha Radclyffe-Thomas CMBE, Professor of Marketing and Sustainable Business, British School of Fashion, GCU London; National Teaching Fellow and Senior Fellow, HEA
The importance of early intervention to engage and support failing students: a joined up practice to support struggling students
A case study from Coventry University London
Dr Hany Wells CMBE, Associate Dean Student Experience and Quality Assurance, Coventry University London; Principal Fellow, HEA
Dr Mara Arts, Campus Registrar, Coventry University London
Dominique Webb, Student Support Manager (Health and Mental Wellbeing), Coventry University London
Rachael Hunter, Academic Skills Lead, Coventry University London
Kelly Delmonego, Associate Director (Languages and EAP), Coventry University London
A case study on how to support executive and apprenticeships
The complex relationship between learner, employer and university creates a unique study environment that can be difficult for a student to navigate particularly when they feel under pressure. This session will explore the specific challenges for executive apprenticeship students, drawing on current experience of working with Level 7 Senior Leader programmes at Manchester Metropolitan University and how we have built effective stakeholder networks for supporting failing students.
Dr Rachelle Andrews, Reader and Director of MBA, Manchester Metropolitan University Business School
14:50 Break
15:15 Group Discussion: Sharing effective practices
Breakout sessions (2 or 3 45 minutes): In this session, we will break into three groups to explore the following topics:
- Challenges and opportunities
- Role of university policies and regulations and using data for informed student support
- Skills and well-being
- Supporting Executive Apprenticeship Learning
16:00 Summation and closing remarks
Dr Hany Wells CMBE, Associate Dean Student Experience and Quality Assurance, Coventry University London; Principal Fellow, HEA
Professor Natascha Radclyffe-Thomas CMBE, Professor of Marketing and Sustainable Business, British School of Fashion, GCU London; National Teaching Fellow and Senior Fellow, HEA
16:15 Close
Dr Rachelle Andrews
Reader and Director of MBA, Manchester Metropolitan University Business School
Dr Rachelle Andrews is Director of MBA at Manchester Metropolitan University (MMU) with over 15 years’ experience of Postgraduate and Executive teaching and learning. Over the past 4 years she has been developing and leading level 7 Senior Leader Degree Apprenticeship programmes supporting executive students to achieve positive outcomes. She is currently involved with the development and launch of the new Senior Leader Apprenticeship and a new AMBA accredited MBA. Alongside leading the strategy for the MBA portfolio she is currently Interim Head of Accreditation overseeing the MMU Triple Accreditation processes providing a strong focus for the delivery of high quality educational experience and student support.
Dr Mara Arts
Campus Registrar, Coventry University London
Dr Arts is the Campus Registrar at Coventry University London. She oversees administration and support for the entire student journey, from enrolment to graduation. She works closely with professional and academic teams to enhance students’ learning experience. Over the past three years, she has played a key role in a large-scale review of the course portfolio at Coventry University London. Mara also has direct experience of delivering teaching and assessment at levels 4 and 7. Previously, she worked as a quality manager at Birkbeck, University of London. She is a Fellow of the Association of University Administrators; a member of the Women in Higher Education Network; and a current participant in the Advance HE Aurora leadership programme.
Kelly Delmonego
Associate Director (Languages and EAP), Coventry University London
Kelly Delmonego is Associate Director for Languages and EAP (English for Academic Purposes), overseeing the provision which supports the Academic English development of current and future Coventry University London students. With a background in English Language Teaching (DELTA), and over 10 years' experience teaching international students, she has been working in higher education for the past 6 years and is a Fellow of the HEA. Currently, she works to support higher education students to develop the language and study skills they need to succeed in a competitive academic environment.
Rachael Hunter
Academic Skills Lead, Coventry University London
Rachael Hunter is the Academic Skills Lead for Coventry University London. As well as teaching tailored embedded sessions to module programmes, she co-ordinates and leads on two skills development programmes, Spotlight, and Get Ahead/High Flyers. Spotlight has a central focus on information literacy and academic writing skills development; Get Ahead/High Flyers focuses on personal and professional development for level 6 (Get Ahead) and Level 7 (High Flyers) students. She has worked in both further and higher education, and has a special interest in embedding skills development in course and lesson design.
Professor Natascha Radclyffe-Thomas CMBE
Professor of Marketing and Sustainable Business, British School of Fashion, GCU London; National Teaching Fellow and Senior Fellow, HEA
Professor Natascha Radclyffe-Thomas EdD FRSA is an internationally recognized educator and advocate for transformative responsible global education. Natascha is a National Teaching Fellow and Senior Fellow of the HEA and became a Fellow of the RSA in recognition of her work promoting sustainability in fashion education. Natascha is Editor-in-Chief of Bloomsbury Fashion Business Cases and Associate Editor of the Journal of Sustainable Fashion and Textiles.
Natascha is Vice Chair of the PRME UK & Ireland Chapter and a member of the Global Advisory Board for the Council for International African Fashion Education (CIAFE). Natascha is an Accredited Lecturer in Intercultural Management (Hofstede Insights) and CMBE who won the Case Centre 2020 Award for Ethics and Social Responsibility, was Highly Commended in the 2020 Women in Marketing Awards Marketing Scientist category and Runner-Up in the Financial Times 2022 Responsible Business Education Awards.
Dominique Webb
Student Support Manager (Health and Mental Wellbeing), Coventry University London
After earning my Master of Social Science degree from the University of Cape Town, I began working in the area student support. I have worked in different roles, across the private sector and higher education in the UK and internationally. This is where I discovered my interest and passion for student mental health and wellbeing support, accessibility for all and helping students to succeed in their academic journeys while having a positive and fulfilling student experience.
Dr Hany Wells CMBE
Associate Dean Student Experience and Quality Assurance, Coventry University London; Principal Fellow, HEA
Hany is an academic leader with extensive experience in leading initiatives to drive an outstanding student and staff experience. With 22 years of experience in higher education, she is currently responsible for providing strategic and operational academic leadership at CULC, leading sizeable teams of academics and professionals to deliver an excellent student experience. She is responsible for developing CULC’s teaching and learning strategy.
Prior to this role, she was the Associate Dean Postgraduate Development and Head of the Management, Leadership and Organisation Department at Hertfordshire Business School. Under her leadership and ambition for innovative curriculum and pedagogy, she changed the landscape of postgraduate portfolio.
Hany is a Principal Fellow of HEA and has a particular interest in andragogy research in innovative teaching and learning, particularly in the areas of improving support to international students and enhancing supervisory support to postgraduates. She gained her PhD at University College London, Bartlett School of Construction and Project Management examining failure in projects and the importance of adopting the right tools or methods for successful delivery of projects.
Fee: £30
This workshop is open to both members and non-members of the Chartered ABS.
Paying by invoice? Make sure you provide a valid Purchase Order Number when you make your booking.
Pay your CMBE subscription with your booking
Don't forget, you can pay for your annual CMBE subscription when you register for the workshop. Once your submitted application has been approved, make sure you're logged in to the Chartered ABS website and register for the workshop via this page by selecting the option that includes your CMBE subscription fee.
About the CMBE
The CMBE gives business and management educators a recognised professional designation and a framework for continuous professional development. The scheme supports educators to further develop their teaching practice and helps to advance the quality of business and management education in higher education.
Become a CMBE
If you’re not yet a CMBE, join a worldwide movement of educators committed to developing their teaching practice.
You will benefit from:
- The CMBE designation after your name
- Support for your continuing professional development
- A framework to support your future career development
- Access a community and opportunities to contribute to knowledge
What's more, you can pay for your annual CMBE subscription when you register for a Chartered ABS event. For details, see the Fees tab.
Already a CMBE? Meeting your CPD commitment
If you're a CMBE, you can claim 3.5 hours (units) towards your CPD commitment by attending this event.
Find out more about meeting your CPD commitment here, and view the CPD activities table here.
Enquiries
If you have any questions please contact Michael Griffiths michael.griffiths@charteredabs.org
